This page explains how to request deletion of your Safeer LMS (lms-mobile) account and the personal data associated with it. You do not need to have the app installed to submit a request.
Send an email to [email protected] with the subject "Account Deletion Request". Include the email address and username registered on your Safeer LMS account. You can also submit the same request through our Contact page. We may ask you to verify ownership of the account before processing.
When your request is approved, we permanently delete your account profile (name, email, username, phone, avatar), authentication credentials, course enrollments and progress, chat messages tied to your account, notifications, and other personal content associated with your user ID, except where retention is required as described below.
We may retain limited records when required by law or for legitimate business purposes, such as billing and payment records, fraud-prevention logs, and anonymized analytics that no longer identify you. Retained records are kept only for the period required (typically up to 7 years for financial records) and are not used for marketing.
We aim to process account deletion requests within 30 days of verifying your identity. You will receive a confirmation email when the deletion is complete. This action is permanent and cannot be undone.
If you still have access to the Safeer LMS mobile or web app, you may also contact support from within the app using the same email address above. The web request on this page remains available if you have uninstalled the app.
